Sign up or login Problem
Q：How to Sign up/login？
A：Log in:Please enter" Login" page-->enter username and password-->successful.
Sign up:Please enter "Free Sign Up" page-->enter username and password then click"Free Sign up Now!" button.
Q：Why do you need to set your email address？
A：If you forget your username and password, we can send the information to your email!Also,we can send good news for you!
Q：How can you do when you forget your password？
A：Please enter "Login" page and click " forget password" button-->enter your username ,email and captcha-->Then click confirm button!
The system will send a new password to the your registered mailbox-->Please use the new password to login again-->Please enter "information" page and set the password which you can remember.
PS: If you use the yahoo or gmail mailbox, please pay attention to [spam mailbox] to avoid missing some important messages.
Q：Why can't I receive the verification code for your cell phone？
A：Please confirm if the phone number is entered correctly.
If yes but you still don't receive the verification code, please contact with your mobile phone operator to open the service of advertising or business news first!
If you still have problem with this, please contact with our customer service for help.
Q：How to modify member information？
A：Please enter "member information" page to modify!
Once the email is verified, you can't change by yourself.Please contact with our customer service to change your email address. Remind you that our system will send you a email to activate your account again.
Q：How to watch free videos？
A：We can see our free videos in our free hall.After you have the verification for cell phone, you can see free videos!Free videos will be update irregularly!
If your account is not verified by your cell phone,but system shows: This phone number has been verified, please contact with our customer service for help.
Q：Why does the image freeze, not smooth？
A：Due to the telecommunication company's network restrictions, it may happen network congestion situation.
It is recommended to ensure that your bandwidth is smooth.For mobile phone and tablet devices, it is recommended that you use Wi-Fi (Wi-Fi) to play.If you do not have Wi-Fi or use Wi-Fi is still congested,you can switch to your 3 / 4G network and make sure the signal is good or not.
Or reset your phone's network settings and re-login again.Resetting the network setting, it will not reset your other data, please feel to do it.
Q：What is my deadline date for watching video？
A：After you login,please go to "Members"-->"Information" to check the date.
If you want to check detailed pay history,please go to "Members" -->"Pay History" to inquire.
Q：Why can't I watch videos immediately after my payment？
A：After payment is completed, it will take about five minutes for cash Flow(depending on the quality of the connection).
If you confirm that the payment has been completed and the pay record does not show success, we recommend that you re-login to the site or leave message to the service center.
Q：What is the HD Hall？
A：It is our newest service and includes videos(up to 1080P FULL HD).Update videos everyday.
If you have paid for 30 Days Membership For Luxury(Additional Purchase Price),you can enjoy more watching options.
Q：What are our VR videos？
A：We provide new service of VR videos for our customers. When wearing VR glasses, you will enjoy a wider view. We will update videos every day. Small purchase plus fee let you get complete watching entertainment.
Q：What are QVR Player APP advantages？
A：There is no limitation of browser. All Videos in website can be played (including VR).Using this app, viewing is more fluent.This app can also play videos which are already downloaded in your cell phone or tablet device.
It supports on IOS and Android system.
Q：Which video formats QVR Player APP support？
A：mp4, 3gp, HLS
Q：Do You Need To Pay Money To Join As Our Member？
A：As long as 1 minute,you can have free registeration.It is for permanent and free membership !
Q：How to use your coupon？
A：Please choose the coupon which you want to use in the upper menu when payment.It is easy and simple to use it.
Q：How to use the preferential coupon code? Why does the system say that my coupon has been redeemed？
A：Please login in our member center page and enter the preferential code of coupon (total 20 characters), then press confirm.One preferential code can only be used once.Note:If you directly get coupons, please use it directly on the payment page, it doesn't need to drop to enter the coupon code, the system will show you have changed.